1. Welcome & General Terms
We are thrilled to have you at Mawaza Mart. We built this platform to celebrate South African creativity and local brands. By joining us, you are not just a user; you are part of a community dedicated to growing our local economy.
Mawaza Mart acts as a marketplace platform connecting Buyers and independent Sellers. While we facilitate transactions and logistics, the Seller is solely responsible for product quality, accurate descriptions, and the fulfillment of the order.
To keep our community safe and fair for everyone, please take a moment to review these terms. By accessing Mawaza Mart, you agree to be bound by these conditions.
Service Availability: We currently only offer our services within the Republic of South Africa. Transactions and deliveries outside of South African borders are not supported at this stage.
💡 Planning to Sell?
By creating an account, you agree to these general community rules. If you open a store, you will be prompted to accept a specific Seller Agreement when listing your first product.
2. Shipping & Delivery Policy
For all our deliveries, we partner exclusively with The Courier Guy (TCG) to ensure your order arrives safely. Before completing your checkout, you are required to provide a valid cellphone number and select your preferred delivery method: either Door Delivery or Locker Collection.
Note on Fees: Shipping fees are charged per seller. If you purchase from multiple stores, each seller's delivery is handled and charged separately.
Important for Locker Collections:
If you choose the Collect option, please ensure you select the locker location that is most convenient and nearest to you.
3. Order Acceptance & Cancellation
An order is officially Accepted once payment is processed via Ozow. As soon as payment is successful:
- Buyers will receive an automated Order Confirmation email containing a receipt and a unique Order Number. Should you need to open a support ticket, this order number will be required to assist in our investigations.
- Sellers receive a notification email to begin preparing your order for dispatch.
Cancellation Rules:
The platform allows for order cancellation through your Order Slip. Please note the following constraints:
- Cancellations made before the Seller updates the order status to "Ready For Drop-Off" will guarantee a full refund.
- Cancellations made while the order is in Ready For Drop-Off status will result in a full refund minus the delivery fee, as the platform has already committed the shipping payment.
- Once an order is in any Transit status, the platform cannot cancel it, and the Returns Policy (Section 9) will apply.
- Mawaza Mart reserves the right to cancel any order due to stock unavailability or suspected fraudulent activity, in which case a full refund will be issued.
4. Tracking Your Delivery
You can stay updated on your package's journey through multiple channels:
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Mawaza Platform: Track your internal order status on our website as soon as your order is Confirmed.
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Order Slip: Your digital Order Slip will display a unique TCG tracking number once the seller has prepared your package.
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TCG Tracking: Use the tracking number from your slip on The Courier Guy website for live updates once the status is "Ready for Drop-off."
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Direct Notifications: TCG will also send your tracking number directly to your registered email address or phone number.
5. Delivery Timelines
We know you want your order delivered ASAP! Here is the standard expectation for receiving items:
Seller Dispatch
Within 2 Business Days
Time for the seller to pack and drop off.
Courier Transit
2 to 4 Business Days
Standard delivery time across South Africa.
Total Estimate: Most orders arrive within 4 to 6 business days.
6. Privacy & POPIA Policy
POPIA: In compliance with the Protection of Personal Information Act, we only collect and use personal data (Email Address, Full Name, Phone Number, and Physical Address for Door Deliveries) to facilitate your orders. We do not sell your personal information to third parties.
Your data is stored securely and only accessible to authorized personnel for the purpose of order fulfillment and customer support. You have the right to request access to or deletion of your data at any time.
7. Financial Compliance & Refunds
FIC: You agree not to use this platform for illegal financial activities. Suspicious transactions may be reported to the Financial Intelligence Centre (FIC).
Refund Policy
All refunds are issued back to the exact same bank account used for payment to prevent fraud. Refunds are processed within 3-5 business days of approval.
8. Locker Collections & PINs
For locker deliveries, The Courier Guy will send a unique PIN code via SMS and Email once the package is dropped off at the destination Locker.
- Collection Window: You have 36 hours to collect your item.
- Failure to Collect: If not collected in time, the item is returned to the Seller. You will be liable for return shipping and re-delivery costs.
9. Returns Policy
In line with the Consumer Protection Act (CPA), you may return items within 7 days of receipt.
For "change of mind," you are responsible for the shipping cost back to the Seller.
For damaged or incorrect item, return costs are covered by the Seller or Mawaza Mart.
10. Legal Protections
Unforeseen Events: Mawaza Mart is not responsible for delays caused by natural disasters, civil unrest, or total power grid failures.
Your Responsibility: If you breach these terms or misuse our system, you agree to cover any legal costs or losses we incur as a result.
11. How to get Support
Our Support Center is available to all users. Registered users can log in, click Account, and select the "Support" tab to chat with our team. Unregistered users or those requiring general assistance can contact us via email at the address below.
12. Amendments to These Terms
Mawaza Mart reserves the right to amend these terms at any time. Users will be notified of material changes via their registered email address with a minimum of 7 days notice prior to the changes taking effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the updated terms. It is your responsibility to review these terms periodically.
Finished reviewing the terms?
Mawaza Mart (PTY) LTD
Reg: 2025/909906/07
